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Club Mabieat Privacy Policy

Effective Date: 29/07/2026 Last Updated: 29/07/2026

1. Introduction

Welcome to Club Mabieat ("Club Mabieat", "we", "our", or "us").

Club Mabieat is a hospitality membership platform offering exclusive hotel, resort, dining, wellness, travel and lifestyle benefits through our partner establishments.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal data when you use our website, mobile application, customer support services, membership programme or otherwise interact with us.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Scope of this Policy

This Privacy Policy applies to:

  • Our website
  • Mobile applications
  • Membership registrations
  • Hotel and resort bookings made through Club Mabieat
  • Promotional campaigns
  • Customer support interactions
  • Social media interactions
  • Events organised by Club Mabieat
  • Any other services offered by Club Mabieat

This Policy does not apply to third-party websites or services that maintain their own privacy policies.

3. Information We Collect

Depending on the services you use, we may collect the following information.

Personal Information

  • Full name
  • Date of birth
  • Email address
  • Mobile number
  • Postal address
  • Nationality (where required)
  • Government-issued identification details (when required for hotel verification)

Membership Information

  • Membership ID
  • Membership tier
  • Membership validity
  • Membership history
  • Rewards earned
  • Voucher usage
  • Referral information

Booking Information

  • Hotel reservations
  • Resort bookings
  • Dining reservations
  • Spa reservations
  • Stay preferences
  • Check-in and check-out dates
  • Guest details

Payment Information

  • Billing address
  • Transaction details
  • Payment confirmation
  • Payment gateway reference numbers

Club Mabieat does not store your complete debit or credit card details. Payments are securely processed through authorised payment service providers.

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language settings
  • Date and time of access
  • Pages viewed
  • Clickstream data
  • Cookies and similar technologies

Communications

  • Emails
  • Customer support requests
  • Chat conversations
  • Feedback forms
  • Survey responses
  • Call recordings (where permitted by law)

4. How We Collect Information

  • Directly from you during registration.
  • When you purchase a membership.
  • When you book hotels or experiences.
  • When you contact customer support.
  • Through cookies and analytics technologies.
  • Through marketing campaigns.
  • From participating hotel and resort partners (where permitted).
  • From payment service providers.
  • From publicly available sources where legally permitted.

5. How We Use Your Information

  • Create and manage your membership.
  • Process bookings and reservations.
  • Verify your identity.
  • Deliver membership benefits.
  • Provide customer support.
  • Process payments.
  • Issue invoices.
  • Improve our services.
  • Personalise your experience.
  • Recommend relevant offers.
  • Send membership updates.
  • Send booking confirmations.
  • Provide promotional offers (where consented).
  • Detect fraud and misuse.
  • Maintain security.
  • Comply with legal obligations.
  • Resolve disputes.

6. Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Membership renewal reminders
  • Hotel offers
  • Resort promotions
  • Dining offers
  • Festival campaigns
  • Exclusive member discounts
  • Newsletters

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.
  • Updating your account preferences.
  • Contacting customer support.

Transactional communications relating to bookings or memberships may still be sent.

7. Sharing of Information

We do not sell your personal information.

Information may be shared with:

  • Participating Hotels and Resorts
  • Payment Partners
  • Technology Providers
  • Website Hosting Providers
  • Cloud Infrastructure Providers
  • Customer Support Platforms
  • Analytics Providers
  • Email & SMS Providers
  • CRM Systems
  • Legal Authorities where required by law
  • Business successors during merger, acquisition or restructuring

8. Cookies & Tracking Technologies

  • Keep you signed in
  • Remember preferences
  • Improve website performance
  • Analyse traffic
  • Measure campaign effectiveness
  • Personalise content

You may disable cookies through your browser settings.

9. Data Security

  • SSL/TLS Encryption
  • Secure Servers
  • Access Controls
  • Password Protection
  • Firewalls
  • Data Encryption
  • Regular Security Monitoring

10. Data Retention

We retain personal information only as long as necessary to provide services, fulfil legal obligations, maintain membership records, prevent fraud, resolve disputes and enforce agreements.

11. Your Privacy Rights

  • Access your personal information
  • Correct inaccurate information
  • Update your profile
  • Request deletion
  • Withdraw consent
  • Restrict processing
  • Object to marketing
  • Request a copy of your information

12. Children's Privacy

Club Mabieat services are intended for individuals aged 18 years or older. Personal information relating to children will be removed where appropriate.

13. Third-Party Links

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.

14. International Data Transfers

Information may be processed outside your country where necessary. Appropriate safeguards will always be implemented.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published with a revised "Last Updated" date.

16. Contact Us

Club Mabieat

17. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi.

18. Consent

By accessing, registering for, purchasing or using Club Mabieat services, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection, use and disclosure of your personal information as described herein.